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Help Desk Support

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The best support around

When you call our help desk number, you don’t get a prompt to press 2 for support. You don’t have to leave a voicemail. And you don’t get forwarded to an answering service clearly located overseas.

You get a live MCA Support Representative, ready, willing and able to help solve your problem.

MCA’s help desk was designed to give our customers amazing IT support, 24 hours a day, 7 days a week. Every single day, our technicians show our customers what it means to truly care about support requests.
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What do you get with help desk support?

  • Chattanooga-based and staffed with our own full-time employees
  • Direct access to level 2 and level 3 engineers
  • User account management
  • Email support for Outlook
  • Business productivity software
  • Printer connectivity
  • Mobile device management
  • Performance issues
  • Malware resolution
  • Network client troubleshooting
  • Line of business applications
  • Tiered escalation
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Why help desk support?

There are all kinds of minor support issues that don’t warrant an onsite IT support technician. That’s why help desk support matters. It gives your employees an easy, convenient way to access quick technical support when they need it.
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Always available

Our help desk support doesn’t stop when the workday does. We’ve got in-house staff here 24/7, ready to help with your technical issues.
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Scalable to Your Needs

We’ll be happy to create a help desk support plan that perfectly meets your company’s needs. As your needs change, we’ll adapt and grow with you.
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Expertise on Demand

You’ll never have to suffer through a painful call with a technician who clearly doesn’t understand. Our experts know IT. We hire only the best.
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You want a partner that can talk about business outcomes and how their services are going to help further your goals from a business perspective, not a technology perspective.”

– CIO
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How does help desk support work?

MCA provides both dedicated and branded help desk solutions. We can provide 2nd- and 3rd-shift help desk support, connecting your phone system to ours. We can even answer the phone as your company, working with your global user base to ensure high-quality technical support.
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We’re here for you

Cross-trained to handle a wide variety of environments and applications, our support technicians are the best of the best. Working collaboratively, they don’t stop at just resolving the IT issue you called about. They’ll make sure you’re completely taken care of.

For us, taking care of our customers is the single most important thing we do.
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Questions about help desk support?

  • This field is for validation purposes and should be left unchanged.
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WP Title

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine.
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